The fellowship discovery journey at Measurement Canada

“Ensure the integrity and accuracy of financial transactions involving measurement through enforcement and administration of the Weights and Measures Act and Electricity and Gas Inspection Act and associated regulations. MC staff approve, inspect and certify measurement instruments for use in Canada, certify the physical standards used to test measuring instruments and investigate complaints regarding inaccurate measurement.”

Specialists find it difficult to systematically triage and support technical issues/requests, and to provide consistent legally validated answers in a timely fashion. They are bogged down with coordinating with various individuals, possibly across multiple time zones, to obtain the necessary information to resolve the issue/request. The amount of time spent triaging a specific request can be significant, which causes them to feel a lack of capacity to service all the requests.