How to discover user insights without in-person interviews

Andrea Hill

Andrea Hill

March 30, 2020

Two people having a discussion over a video conferencing platform. Tools like these make remote user interviews and usability testing possible.

1 J5g Lu Tdsl Iraor Bg Ne GZQ

A screenshot of my calendly page, showing dates and time slots available for interviews.

A screenshot of a MURAL board. Each square includes a verbatim from a user (each users’ comments were assigned to a specific colour). Blue circles are the labels for themes or topics that were discussed

The Latest From the Code for Canada Blog

City of Kingston UX blog

How We Helped the City of Kingston Understand the Needs of Its Residents

April 22

Code for Canada visits Kativik

How User Research is Helping Find the Best Way to Improve a Community’s Water Access

January 18

Empowering digital teams

How Code for Canada Empowers Teams to be Effective Change Makers

January 15

Minister of Citizens Services 5

How the New Minister of Citizens’ Services Can Deliver Better Digital Services

August 22, 2023

Code for Canada HQ Staff Board 3

What We Learned at Our First In-Person Retreat

June 26, 2023

Copy of RCMP CFP Blog Banner

How Inclusive Usability Testing is Helping People Find Doctors

June 5, 2023

Here’s How We’re Keeping People Across Canada Safe with a New Web App

March 31, 2023

Policy ready february alt 2023

Case Study: Digital Government During Crisis - Nova Scotia's Self Check-in Application

March 8, 2023

Risk reduction blog banner

Want to Reduce the Risk of Getting Digital Government Wrong? Us Too

January 31, 2023

MVP blog banner

How Minimum Viable Products Maximize Your Chance of Success

January 30, 2023

Grateful blog banner

6 Things Code for Canada is Grateful for in 2022

December 14, 2022

3 Things We Learned at FWD50

November 30, 2022